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TERMS USED
1. TERMS USED
1.1 The seller: The seller is The Cupboard Door Company Ltd trading as Identity Doors to whom all payments become due for goods and services provided. The seller may also be referred to as we or us.
1.2 The buyer: The buyer is you the individual, firm or limited company from whom an order has been accepted and who becomes responsible for payment for goods and services provided. The buyer may also be referred to as you or the customer.
1.3 Distance Contract: Is any agreement between the seller and the buyer for the supply of goods where the buyer has placed an order by electronic means via the internet.
BASIS OF SALE
2.1 The seller shall sell and the buyer shall buy the goods in accordance with the terms of this agreement.
2.2 It is the intention of the seller that all the terms of the contract should be contained in this agreement. If the purchaser requires any changes or wishes other terms to be included he/she should request that these are put in writing via e-mail.
PRICE AND PAYMENT
3.1 The price payable by the buyer is that as advertised at the website. The payment shall be made by Debit/Credit Cards at the point of order. Despite an order and payment being made by the buyer, all contracts of sales are completed when the seller issue an acceptance of order. The seller reserve the right to refuse an order for reasons including but not limited to unavailability, wrong price being advertised or incorrect pricing information from the seller’s supplier.
3.2 The price includes any applicable sales taxes (including VAT) at the rate which applies at the date of this agreement, unless other wise stated.
BUYERS RIGHT TO CANCEL
4.1 Where the agreement for the supply of the Goods is a Distance Contract then the seller shall be entitled to cancel this agreement within 7 days commencing the working day following receipt of the Goods.

4.2 The right to cancel this agreement under clause 4.1 shall be subject to the following conditions: (a) the buyer shall be responsible for promptly returning any goods to the seller at the cost of the buyer in an unused and undamaged condition;
(b) the buyer shall not be entitled to cancel this agreement and return any Goods where such Goods have been made to the specification of the buyer.
4.3 Where the buyer cancels this agreement in accordance with clause 4.1 and subject to receipt by the seller of any goods returned by the buyer in the condition required herein the buyer shall be entitled to a refund less a 15% handling fee. If the buyer does not pay the cost of delivery the seller shall be entitled to deduct the direct costs of recovering the Goods from the amount to be refunded to the buyer.
4.4 If the buyer wishes to cancel this agreement he must give written notice to the seller by e-mail and follow the directions supplied upon response by the seller.
COMPLETION AND DELIVERY
5.1 We will make every effort to deliver orders within the delivery option requested when you place your order. However, time for delivery is always given in good faith as an indication and we shall not be liable for any consequential and indirect losses, expenses or damages in whatever manner caused by late or non-delivery of goods. In the event that you suspect that the goods are lost or damaged in transit, please contact us immediately. Upon delivery, all risks of the goods shall pass to you so it is your responsibility to keep the goods safe and undamaged and to possess appropriate insurance to cover them.

5.2 If for any reason beyond the seller’s reasonable control the seller is unable to supply the Goods, then the seller will notify the buyer. With the agreement of the buyer the seller will replace all or part of the goods with products of the same description and equal or greater standard and value. If the buyer does not wish to accept the replacement goods then the buyer may terminate the agreement and any monies paid to the seller will be refunded in full.

5.3 The buyer must inspect the goods as soon as practicable upon delivery. In the event of damage, faulty goods or short supply, the buyer shall notify the seller via e-mail as soon as possible and in all case within 48 hours from delivery of any alleged damage, fault or shortage. If the buyer does not comply with this provision, it shall be deemed that the Goods have been accepted. The seller shall be under no liability whatever to you for any consequential or indirect loss and/or expense ( including loss of profit and extra labour costs) suffered by you arising out of the proven problem
WEBSITE/BROCHURES
6.1 For the convenience of prospective customers the seller may illustrate products by means of website photographs, brochure photographs or any other media. Whilst every effort is made to ensure the accuracy of the items illustrated the buyer should be aware of potential discrepancies, particularly in colour, between photographs and the actual product. The seller cannot accept rejection of items supplied if it is claimed they differ from website or brochure images, items will only be replaced if it is established that they differ from samples of actual product.
LINKS
7.1 The seller’s website contains links with other websites. When viewing/using other sites you are dealing with the proprietors of those sites and are subject to their terms and conditions. The seller’s site accepts no liability relating to the contents of those sites and your use of them.
LAW
8.1 The contract between the seller and the buyer shall in all respects be governed by and construed and interpreted in accordance with the laws of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Your statutory rights remain unaffected.